Refund policy

Return & Refund Policy

1. Return Eligibility

We accept returns within 14 bussiness  days of the delivery date.

To be eligible for a return:

  • The item must be unused, and in the same condition as received

  • The item must be in its original packaging, including all accessories, manuals, and tags

  • Proof of purchase (order number or receipt) is required

  • Please note: Return conditions may vary by product. Specific return eligibility, timeframes, or restrictions may be stated on the individual product page. In case of any conflict, the product-specific return policy will apply.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Items marked as Final Sale

  • Hygiene or personal care products once opened

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact our support team at (alpalyayec@gmail.com) within 30 days of delivery

  2. Provide your order number and reason for return

  3. Once approved, you will receive return instructions

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.
In such cases, we will cover return shipping and offer a replacement or full refund.

6. Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method within 5–10 business days

  • Shipping fees are non-refundable, unless the return is due to our error

7. Exchanges

We do not offer direct exchanges.
If you need a different item, please return your original order and place a new order separately.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account

  • Contact your credit card company or payment provider

  • If the issue persists, contact us at [your email address]

9. Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 [your email address]